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Shipping & Returns

Payments:   

Questions?? Contact us.. 

  • Payment accepted by: MasterCard, Visa, DiscoverCard, American Express, PayPal, and check (by special request only).
  • All payments are to be in US$ only.
  • No foreign currency will be accepted.
  • PayPal ECheck payments will ship when the payment has cleared - usually 10 business days.

Shipping:

  • International orders
    • The delivery time is an ESTIMATE ONLY. International orders can take up to 8 weeks for delivery.
    • USPS Priority International shipments are trackable ONLY until it reaches your country. If the package is lost or damaged past point of entry, we can not take any responsibility.
    • USPS Express Mail International includes tracking door to door to most countries.
    • First-Class Mail International - First Class Mail does NOT have tracking features or insurance. We take no responsibility for lost or damaged shipments.
  • ALL ORDERS:
    • Shippable goods:--Your order will be shipped within 3 business days of confirmed payment via United States Postal Services.
    • We make every effort to ship Tuesday, Thursday and Saturday.
    • Orders exceeding $100
      • Insurance mandatory on ALL Priority and Express shipments over $100. See below for rate chart.
      • Orders over $100 and all Express Mail are sent signature required, additional fees may be added to your total for this service 
    • Orders $50 - $100
      • Priority shipping required for orders valued between $50 - $100 is delivery confirmation ONLY, no signature is required. 
    • US Orders under $50.00 that match the following criteria may choose "First Class Mail" rates ($3-4.00):
      • Merchandise total is under $50
      • Sent to US addresses (physical & PO Boxes)
      • Content of order conforms to USPS rules for First Class rates - under 13 ounces, less than 3/4" thick
      • DVD's may not be sent using First Class Mail
    • International Orders under $50.00
      • First Class Airmail rate ($5-15.00) available upon request, if available to your country.
  • All shipping amounts are calculated directly from the US Postal Service.

Returns:

  • Unless otherwise stated, we provide a 15 day money back guarantee on all products.
  • Please contact us by email or phone prior to any returns for approval.
  • Returned products must be in saleable condition, sealed in original packaging.
  • No credit will be given for obviously used, opened, or damaged products
  • Buyer is responsible for shipping returned goods cost.
  • Shipping and handling are NOT refundable.
  • DVDs are not refundable.
  • DVDs will be exchanged for damaged items for the same title ONLY. Buyer is responsible for shipping the merchandise back, we shall pay for the exchange shipping.
  • We hold the right to charge up to a 20% restocking fee for all returns
  • Refused, undeliverable and unclaimed orders - product costs ONLY to be refunded, IF merchandise is in saleable condition. No postage will be refunded.

Missing or Incorrect Items:

  • Each order is carefully checked before it leaves our warehouse.
  • Immediately upon recipt, please verify your order against the packing list provided.
  • If you find that there are missing items from your order or incorrect items were shipped, contact us to report the issue.
  • These issues need to be reported within 10 days of receipt of your order. Any claims after that time will not be accepted.

 

USPS Insurance Rate Chart
 US/Canada Up to $50 value $1.65
  $50 to $100 value $2.05 
  $100 to $200 value $3.20 
  $200 to $300 value $4.60 
  $300 to $400 value $5.50
  $400 to $500 $6.40 
 International Up to $50 value $1.85
   $50 to $100 Value $2.60 
  Over $100  $1.00 per $100 

Ebook/Articles Downloads:

 

IMPORTANT INFORMATION ABOUT E-BOOKS

After your order is completed and your payment is verified (1-3 days), it is YOUR responsability to check your account here and download your book. Downloads are available for TEN DAYS after your payment has been verified. Due to the nature of downloadable material - NO REFUNDS will be given if you fail to check and download your Ebook with in the 10 day period.

  • E-Books--Will be available immediately after payment is confirmed. As soon as we process your credit card your order will be updated as described below. If you paid by PayPal, your order will be updated as soon as physically possible. When your payment is approved, received you will receive a email notice.
  • Click the link in the email stating your order has been updated to:
    New status: Delivered
  • You may be asked to log into your account at BeautyTech Shoppe to continue, if so, sign in with your email address and password.
  • Scroll down in your Order Information page and there will be a link to download your Ebook or Article
  • Be sure to download the Ebook/Article to a folder on your computer. We always recommend saving to your My Documents folder.
  • You will have 10 days and 5 opportunities to complete your download.

DVD Format Compatibility:

Our DVDs are NTSC format suitable for DVD players capable of playing REGION 1 DVDs.

DVD players sold in United Kingdom, Australia, and Europe may be dual format and should play NTSC DVDs.
Addiitonally your computer's DVD player should have the capability to play NTSC formatted DVDs.
Please check your DVD player before ordering.
No refunds or exchanges due to incorrect formats.
All DVDs are NON-refundable, exchange for the same title only for defective DVDs.

DVD Regions:

  1. U.S., Canada, U.S. Territories
  2. Japan, Europe, South Africa, and Middle East (including Egypt)
  3. Southeast Asia and East Asia (including Hong Kong)
  4. Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean
  5. Eastern Europe (Former Soviet Union), Indian subcontinent, Africa, North Korea, and Mongolia
  6. China
  7. Reserved
  8. Special international venues (airplanes, cruise ships, etc.)
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